Getting to Know the Green Book: DNEs and Reclamations

ACH Curriculum

How do you handle incoming ACH entries if your account holder is deceased? Are the right policies and procedures in place to ensure your Financial Institution does not incur a loss due to incorrect handling of Death Notification Entries (DNE)? This course provides you with a greater understanding of:

  • Government benefit payments
  • Reclamation rules for both government and corporate entities
  • How to handle reclamations and DNEs to limit your liability
  • Constructive knowledge of death versus actual knowledge of death
  • How to handle ACH payments once you have knowledge of an account holders death 

Who should attend:  Suitable for ACH Operations, Frontline/Customer Service personnel, Branch Personnel and AAP Candidates.

>> 1.8 AAP Continuing Education Credits

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