Customized Training

Don’t see the training you are looking for? Want to set your own training agenda? No problem! You tell us your training needs and our Payment Experts will customize a training session specifically for you, via your choice of training platform. 

• In-Person

  We will come out to your office, or the venue of your choice, to hold the training session for your staff or corporate accountholders. We know it can be difficult to conduct training for all of your staff during business hours so we will even come before or after the work day! 
  • Perfect for: annual payments training, special training events, and accountholder training 

• Webinar
  

  We will create a custom presentation for your training session that we can present to you live, to allow for interaction; or we can record the training as we do for our Payments Education Library, to allow for on-demand access.
  • Perfect for: rule updates, refresher training (for staff or accountholders), and specific topics

• E-Learning via your Learning Management System (LMS)

  We will create a presentation using your forms, policies, and procedures and record it right onto your in-house LMS. Your custom training session can then be added to your staff’s learning assignments and tracked along with all other in-house training.
  • Perfect for: new hire training, required compliance courses, and continued education for accountholders

Examples of Custom Training Topics

• Financial Elder Abuse
• Error Resolution vs. Stop Payments
• Origination
• Cyber Security
• ACH Basics for Frontline Staff

Member Testimonial

“We‘re most appreciative for the strong partnership we have with Macha to assist with developing several training modules to educate our employees on the ACH regulatory requirements. Their easy-to-customize e-learning module in tandem with the Macha team’s guidance and knowledge helped us deliver training modules the bank will use as baseline curriculum for years to come.”
- Compliance Education Officer, $24 Billion Asset Bank